General Data Protection Regulations 2018 (GDPR) – Privacy Policy
Harley Street Hypnotherapy London / Garry Coles
This GDPR policy relates to those contacting me/us for the purpose of enquiring or receiving hypnotherapy and psychotherapy services. For therapists enquiring with regards to training and products, please see separate policy.
Statement of Intent
This policy sets out how Garry Coles / Release Hypnotherapy uses and protects the information you provide when using my/our services and accessing this and associated and related social media platforms and websites. I/we intend to ensure any data you provide is kept secure, managed respectfully and only used for the purposes for which it has been provided. This policy will be updated periodically in line with current legislation.
When you contact me/us via my website, social media, phone or email I will collect your: Name, postal address, telephone contact number, email address along with any information you choose to supply regarding the purpose of your enquiry.
How is this information used?
I/we use this information in order to make contact with you to discuss your requirements. I may also use this information so that I may improve my services. If you choose to proceed with making an appointment to see me, I will send you a copy of this Privacy Policy so that you are aware in advance how I will use information provided in the course of our sessions together.
I will ask you at your appointment to consent to treatment and agree to terms and conditions.
Due to GDPR 2018 regulations I will also require you to consent to this policy.
Information gathered at therapeutic sessions.
Information gathered during therapeutic sessions will not be stored by electronic means but will remain as manual handwritten documents. These will be stored safely and securely at my private address. You do not have to consent to the collection of information, however, if you choose not to provide it, I may not be able to work with you.
Information required at the session will include your GP contact details and some basic health and lifestyle information: there are some conditions that are contra indicated for hypnotherapy and sometimes there are circumstance where it may be necessary to contact your GP before commencing therapy. I will inform you of this at our appointment should this appear appropriate.
Further information gathered at the session will include issues worked with and techniques and approaches utilised. This is to enable continuation and to improve efficacy of the sessions.
Your email address will be used for the purposes of sending you written advice, homework tasks and audio recordings to work with as part of the therapy. It may also be necessary to send emails to confirm or rearrange appointments. I will make a note of information you provide me in order that we can plan bespoke therapy sessions and identify/produce scripts which will be used in session and/or which can be sent to you to listen to between sessions.
The Right to Be Informed.
Under GDPR regulations you have The Right to be Informed (which is why we have produced this policy).
The Right of Access.
You have The Right of Access: if you wish to see your file then please make a request in writing to Garry Coles, the Data Processor, at ‘Whistlewood’, Heath Lane, Upper Hale, Farnham, Surrey, GU9 0PR. I will provide you with the information within 30 days of your request.
The Right to Rectification.
The Right to Rectification: this is your right to request changes to any information I hold that is factually inaccurate. If you believe any of the information I hold on you is incorrect then please let me know as soon as possible and I will make the relevant changes.
The Right of Erasure.
Given the nature of our work I/we am required to hold your details for a minimum period of 8 years, after this your information will be securely destroyed.
The Right to Restrict Processing.
The Right to Restrict Processing: I/we will only use the information for the purposes that I have stated above. I/we uphold the common law principles of confidentiality where the duty to keep confidence is measured against the concept of ‘greater good’. If in my/our opinion as a therapist there is good reason to believe not to disclose would cause danger or serious harm to self, the therapist or others then your GP or other appropriate agencies may be contacted. Only information required to ensure safety of relevant parties would be disclosed. Information may have to be disclosed without consent for the prevention, detection or prosecution of a crime. The sharing of anonymous case histories with supervisors and peer support groups is not a breach of professional confidentiality.
The Right to Data Portability:
The Right to Data Portability: this right is more relevant to IT companies e.g. the sharing of information when moving from one utility provider to another. I will not share your information without your specific consent, other than in the situations described above.
The Right to Object.
I will not contact you for marketing purposes unless you have given me specific consent to do so. the right not to be subject to automated decision-making including profiling: I will not use your information for profiling purposes.
ICO Registration No
Internet Policy
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail, contact form or via voicemail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We may use cookies in the following ways:
to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed in our site
to record your answers to surveys and questionnaires on our site while you complete them
Identifiers and Remarketing
Requests by your web browser to our servers for web pages and other content on our website may be recorded.
We may record information such as your geographical location, your Internet service provider and your IP address. We may also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Privacy Policy Reviews
We may update our privacy policies and notices from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
By using this website you are consenting to the collection of this information and material.
